Service Industries
Business, Hospitality and Tourism
The service industry covers a wide range of customer-focused roles, including business, retail, tourism, and hospitality. Experience in this sector gives you transferable skills to help you progress into a broad range of careers.
Do you have…
» Great people skills
» Good attention to detail
» An ability to speak and listen well
» An affinity for working in a team?
These employability skills are ideal for careers in this sector!
Did you know?
The hospitality and tourism sectors collectively bring $40 billion per year into the New Zealand economy and employ more than 400,000 people (hospitality.org.nz). Many people work in this sector in a part-time or casual basis while they study in other areas, and some go on to management or to own their own business.
If you’re a “people person” then this could be the pathway for you. With experience and a great attitude there are opportunities to move into more senior supervisory or managerial roles.
Business Services
Studying business and working in the business sector prepares you to thrive in today’s rapidly changing global marketplace and empowers you to play a part in helping organisations run their operations in a responsible, relevant, way. It also helps you develop a great set of transferable skills such as…
- decision-making
- innovation
- teamwork
- leadership
- communication
- sales and marketing
- strategic thinking
- financial literacy
People who work in this sector may go on to start their own business, or to contract out services in their area of expertise. For example:
-
-
- Marketing
- Human resources
- Accounting
- Public relations
- Communications
-
Employment growth by occupation will see specialist managers, office managers, programme administrators, business professionals, HR and marketing professionals experience great increases in job numbers. (MBIE)
Did you know?
In 2017, over 27 000 people were employed in business and finance services in the Waikato region (waikatoregion.govt.nz)
Meet the Waikato young people at work in the Business and Services Industry!
Meenal Budkuh
HR Coordinator »
Jasmine Amai
Digital Marketing and Events Assistant »
Renee Cross
Front of House Team Leader »
Christian Gore
Head Chef »
Montana Group, a Waikato-based specialist caterer and events management business, is the largest privately-owned caterer in Aotearoa.
Olivia
Accountant »
James Apperley
Business Advisor »
Stevie Ward
People & Capability Advisor »
Stacey McIntosh
Business Enterpreneur »
Paris Miller
Communication & Engagement Advisor »
Job and Pay Examples in the Business Services Industry
| JOB | PAY PER YEAR | OPPORTUNITIES |
|---|---|---|
| Accountant | $67K to $196K | Good |
| Accounts Officer | $44K to $82K | Good |
| Administration Officer | $44K to $75K | Average |
| Advertising Specialist | $44K to $150K | Average |
| Barrister | $53K to $175K | Average |
| Communications Professional | $44K to $250K | Good |
| Contact Centre Worker | $44K to $75K | Good |
| Finance Manager | $82K to $163K | Good |
| Financial Advisor | $70K to $250K | Good |
| Health and Safety Advisor | $50K to $90K | Good |
| Human Resources Advisor | $65K to $110K | Average |
| Management Consultant | $50K to $250K | Average |
| Managing Director/CE | $180K to $1M | Good |
| Marketing Specialist | $44K to $85K | Average |
| Office Manager | $50K to $80K | Average |
| Personal Assistant | $48K to $90K | Poor |
| Project Manager | $65K to $170K | Good |
| Purchasing/Supply Officer | $44K to $196K | Good |
| Receptionist | $44K to $55K | Average |
| Recruitment Consultant | $44K to $130K | Average |
| Sales and Marketing Manager | $100K to $230K | Good |
| Sales Representative | $44K to $120K | Average |
| Solicitor | $53K to $175K | Poor |
| Purchasing/Supply Officer | $44K to $196K | Good |
Business Qualifications
Whether you are looking to study at the University of Waikato, Wintec Te Pūkenga or Vision College, options include…
» University of Waikato
› Bachelor of Business (BBus)
› Bachelor of Communication Studies (BCS)
› Bachelor of Management Studies with Honours (BMS (Hons))
› Bachelor of Laws (LLB)
» Te Pūkenga
› Bachelor of Applied Management
› NZ Certificate in Business (Level 3 and 4)
› Business (Level 5)
› Range of graduate diplomas
» Vision College
› NZ Certificate in Business (Administration and Technology) (Level 3)
› NZ Certificate in Security (Level 3)
EXPLORE MORE ABOUT CAREER OPTIONS IN THIS SECTOR…
Hamilton City Council
Check out the range and complexity of what the team at Hamilton City Council does »
Vision College
See the variety of training programmes Vision College offers »
Hospitality Services
The hospitality and tourism sectors collectively bring $40 billion per year into the New Zealand economy and employ more than 400,000 people (hospitality.org.nz).
Work as a hospitality worker can include:
- customer service
- serving and providing bar service
- providing restaurant table service
- café and counter service
- clearing used dishes, cutlery and glassware from dining and drinking areas
- supervising and coordinating the activities of hotel porters and other staff
- explaining and enforcing safety regulations in hotels
- carrying luggage and escorting guests
- housekeeping work in hotels
- booking tours, taxis and restaurants for guests
“The most important skill right now is adaptability, especially in our ever-changing environment. Domestic tourism is growing, and Waikato is well-placed to take advantage of this, with 2.8 million people living within a three-hour drive of Hamilton.”
– Jason Dawson, Hamilton & Waikato Tourism Chief Executive
Job prospects for hospitality workers are good. Opportunities are expected to increase as the global economy strengthens and tourism increases. High job turnover also contributes to making it easier for new workers to enter this occupation. Income is below average, but that reflects the high proportion in the industry who work part-time (mbie.org.nz).
Job and Pay Examples in the Services Industry
| JOB | PAY PER YEAR | OPPORTUNITIES |
|---|---|---|
| Chef | $42K to $100K | Good |
| Hotel/Motel Manager | $42K to $90K | Good |
| JOB | PAY PER HOUR | OPPORTUNITIES |
|---|---|---|
| Bartender | $20 to $22 | Good |
| Café/Restaurant Manager | $20 to $34 | Good |
| Café Worker | $20 to $22 | Good |
| Hotel Porter | $20 to $22 | Good |
| Kitchen Hand | $20 to $22 | Good |
| Waiter/Waitress | $20 to $21 | Good |
Hospitality Qualifications
» Wintec
› Culinary Arts (Level 4 and 5)
› Restaurant and Barista Services (Level 3)
› Bar and Restaurant Services (Level 4)
WATCH: Waikato young people at work in Service Industry careers
Apprentice Chef
Montana Food and Events
Head Chef
Montana Food and Events
Retail Services
The retail and retail supply chain sector are the largest within the Service sectors. It contributed more than $41,000 million to New Zealand’s GDP in 2019 and provided 16.6% of all New Zealand jobs. In the Waikato, it is predicted that there will be almost 34,000 jobs in retail by 2025. (serviceiq.org.nz)
COVID-19 brought about many changes in the way people shop and online shopping is a rapidly growing part of New Zealand’s retail industry. According to BDO New Zealand, the number of retail stores are decreasing while the number of people employed by the retail sector is rising.
Job and Pay Examples in the Retail industry
| JOB | PAY PER YEAR | OPPORTUNITIES |
|---|---|---|
| Retail Sales Assistant | $42K to $48K | Average |
| Retail Manager | $42K to $60K | Average |
| JOB | PAY PER HOUR | OPPORTUNITIES |
|---|---|---|
| Storeperson | $20 to $30K | Good |
General Job and Pay Examples in the Service industry
| JOB | PAY PER HOUR | OPPORTUNITIES |
|---|---|---|
| Caretaker | $20 to $26 | Poor |
| Cleaner | $20 to $24 | Good |
| Nanny/Child Carer | $20 to $26 | Average |
| Security Guard | $20 to $70 | Good |
Disclaimer: While the FutureForce® Team makes every effort to ensure the information on this website is correct, the editor and publisher do not assume and hereby disclaim any liability to any party for any disruption or loss caused by error or omissions. Content is designed to complement, but not replace, the advice of a career advisor.
Sources: mbie.govt.nz, careers.govt.nz, hospitality.org.nz, openwaikato.co.nz, serviceiq.org.nz, bdo.nz, waikatoregion.govt.nz, Waikato.com, Waikato.ac.nz, wintec.ac.nz