My team looks after our customers and design partners – these are people who design websites on the Rocketspark platform for their clients.  We answer questions, advise them in terms of their website, help with marketing queries, offer education, support and general advice for their business. This could be through email, phone or online webinars. We also liaise with our product, marketing and development teams with any feedback we have from customers.

For the event co-ordinator part of my role I help organise Rocketspark events including Launch, which is a two-day conference we hold for our design partners to help with their business and designing on Rocketspark. We also help run a quarterly creative meet up in Hamilton called Process for creatives to network and listen to some inspirational speakers, along with any other customer events throughout the year.

I had no experience building websites or using platforms, so I have learnt a lot of the technical and internal processes. While I had worked with customers in other roles it was never to this level of phone and email communication, every day. I think I have always had a good communication style but have learned to develop it further for the needs of this business.

I wish I knew that I didn’t just have to study for one particular job, and that study can lead to so many different roles in so many different industries. I never thought I would end up in an IT company, but I love it.

The first few months can be hard, as you are finding your way and learning so many new things but push through this time! You don’t know what you can achieve until you do it.  Before you know it, it will become easier. Be open minded and take any opportunities that come your way.

While this is an IT company, the jobs don’t just mean sitting behind a computer all day. There are such a variety of roles within Rocketspark including marketing, creative, product and partners. You don’t just have to know about technical coding and be an IT expert, so long as you are willing to learn, are disciplined, have attention to detail and enjoy being in a creative space.

One of my lecturers at Wintec told us to go out and get experience any way you can, whether it is part time work or even volunteering. Demonstrating you have experience is key to employers having confidence to employ you. I would never have landed this job if I hadn’t been volunteering at the event I spoke to Rocketspark at!

Take time away from work to do something you enjoy like catching up with friends, going to the gym or going for a walk. It helps you clear your mind and it’s hard to overcome challenges if you’re not doing something to change your mindset.

I like the team environment; it is supportive and really cool. They are accepting of ideas and keen to see you do well. I like dealing with customers and partners. It is such a good feeling when you help them, and they are so thankful. I like doing the events too as I then get to meet some of these people in person.

I think it’s important to keep improving and be motivated to enjoy your work. I enjoy helping people, so I see myself staying in this area. Rocketspark is really supportive and offer a lot of opportunities so there is always something to aim for.